Mackersy Property values its relationship with you. We want the relationship to continue.
It is our aim to provide you with the best possible service and experience in your interactions with us.
We take complaints seriously. If you are not happy with any aspect of our service we would like to hear from you, so we can rectify any concern immediately. Any complaint or feedback is an opportunity to learn and improve our service.
Our services to you as a Consumer
How to let us know if you have a complaint or feedback
If you are not happy with any aspect of our service or product for any reason, please contact us as soon as possible so a resolution can be put in place.
Please contact us using one of the following options:
03 450 9540 from 8.30am – 5pm
If you would prefer to write a letter, please post this to:
C/- Mackersy Property
Steps Following Feedback/Complaint
Once we have received your feedback or complaint, we will investigate the matter and discuss a resolution with you.
If it cannot be resolved immediately, or the issue is complex, we will estimate and communicate the time frame for our response. Any issue should be resolved within twenty (20) working days.
In addition to the Resolution Scheme, you may also seek independent advice from your lawyer, your accountant, the Disputes Tribunal, Citizens Advice Bureau or the Financial Markets Authority.